Archive for the ‘Cuppa with Cuccio’ Category

My Glass Is Always Half Full!

Wednesday, April 17th, 2013

Greetings! We are now getting into the business part of the year for many, the bank holidays are out of the way and we can look forward to summer and an increase in our pedicure, polish and treatment business.

Having visited Greece, Bulgaria and the Ukraine recently, I can tell you that these economies are all having their challenges and if I hear the word crisis once more I think I will scream!!!! There is no doubt that for some people the problems in the Eurozone can play on the mind and if you are not careful can make you pessimistic and create a self-fulfilling prophecy.

I am often asked what is the difference between the American mentality and the rest of the world and I can tell you that there a number of different mentalities that have often been fostered by either cultural or governmental forces. In America for instance, we believe that any one can be successful, that any one has the opportunity to rise from the mediocre and reach the summit in their chosen field. This doesn’t mean everyone can – it doesn’t mean that you don’t have to also have good fortune or good timing to be successful. What it actually means is that if you are exceptional, if you work hard, you will get a chance to succeed. Compare this with the attitude I come across in central Europe recently. This is where the state has created a belief in its people that it is not worthy to seek material or individual business success and in some way it is better to be poor and happy (not sure how you can achieve this) and you will see why entrepreneurialism is struggling to make changes in these countries. In many of these eastern European countries, capitalism is viewed as an owner exploiting the work force for low wages to make big profits, something that is so far removed from the general view in America. In the states, an entrepreneur creating not only wealth, but jobs and incomes for workers to enjoy a better standard of living and for them to have increasing disposable income, in turn enabling them to buy the very goods and services that they create. Without doubt, the mind set of an individual can change the success of that individual. We have all heard the saying of where the glass is half empty or half full and this is so very true for business. I can honestly say that I have never worked as hard as I have this year. We had 3 major products launches along with our biggest global promotion; our match maker deal. This was a deal we had to create as we were a little late to the soak off polish gel market. We took the decision to wait until we were completely satisfied with our formula before we went to market. I have to tell you that this decision cost me millions of dollars; but I saw the problems that were created with some formulas and I didn’t want to rush to market with an inferior product and repent at my leisure. So now that we have the product I had to create a global demand for it, I had to get customers to try the product so that they can see for themselves. I knew that if they did then without doubt we would gain market share. So after much debate among my marketing team we came up with the match maker deal. This is where you buy a Veneer soak off and polish you get another Veneer soak off and polish of your choice free. I am seeing the glass half full and I believe that if we run this promotion for the next 6 months we can persuade our potential customers to try our product and if they like it and the price they will buy it. I believe in our product and our Company and I don’t know if that is an American attitude or just something my parents instilled in me as I grew up. I won’t rest until my company is successful, I won’t stop working or trying to come up with ideas to grow my business – can you say the same about you and yours?

Let’s Get Together!

Monday, March 11th, 2013

Nothing stimulates the market like a well organized and exciting get together. Where salon owners, managers, therapists etc get the opportunity to meet up with all of the major companies – and I don’t mean ‘major’.

Come on … do you really want to be buying from a company that supplies a product that is not big enough or established enough to have major presence at all of your trade shows? Ask yourself the question. If they aren’t there, then how big are they really? Anyone can knock up an impressive website and make you think they’re a major player in this market, but you can’t fake it at an exhibition can you? So I love it when the big boys, the serious players, those with research & development departments, marketing support and all manner of technical back up, roll into town and put on a show. Nothing is better than walking around an exhibition on set up day and seeing all the familiar faces turn and empty hall into an exciting tsunami of sound, colour and excitement in readiness for Sunday and Monday – it’s such a buzz.

Seeing the same people for years and years lets you know who is really committed to working within the industry, who really wants to support the work that is bring done out there – the people who really put their money where their mouths are!

I have observed many people come into this market because they think it’s so profitable and can make a quick buck. Yes, it’s true there’s a lot of money to be made in our business, but over the 30-odd years I’ve been involved, I can tell you that you’ve to keep putting in before you can get anything out. You have to pay your dues; do you time, put the effort in and work and work like you never imagined. Many of my competitors have come and gone and I’m sure in the coming months we will see a few more bite the dust; nice people, but i’m not altogether sure they were ever committed enough to making their customers a success first and foremost before looking to what they could take out of the industry.

I’ve just received a really great email from a UK customer who, along with a lot of praise for our customer care in the UK, said some very complimentary things about the products from my brand that she uses. What struck me the most was her simple comment where she said, ‘ thank you, my customers are really happy with your products and if the customers are happy then I am happy too’. I thought that was so telling and summed up the way we at Cuccio think and, I believe, a lot of the good nail companies also think, “If my customer is happy then so am I”.
That is what I’m confirming when I say I love the exhibitions, because you get all sorts of people in the mix and, for me, the opportunity to gauge whether my products and I are well received.

I can also see who is committed, who goes out of their way to make the customer happy. That’s when I feel best; when a customer stops by, gives up their precious time, to talk to me or my team.

So, don’t be afraid to send in your feedback to the companies you deal with, good or bad..the better companies will deal with every comment and come back to you no matter what. Those who are scared or have something to hide will do the same with the feedback, they will hide it under the carpet. I don’t know about you, but I wouldn’t want to be hidden under the carpet – those of you know me, know that I am a loud and proud – that’s my motto – don’t hide away from anyone or anything, that’s not how to be successful or be discovered.

So, get out there, keep discovering new things and don’t stop believing (uh, oh, I feel a song coming on, time to sign off!), between us we can drive this market forward to a brand new level.

A Healthy Start To 2013

Tuesday, January 22nd, 2013

New Year – is it time for a change or will you sit back on your laurels and watch your competition take your business away?

There will be a few cliches in this article today, but you know what they say – “the old ones are the best”. So, what are you doing to review your business for the New Year to increase profitability? There is so much you can do and this is the best time to do it…so sit back, reflect on the year gone by and seriously look at each area one by one. Here are a few pointers for you, most of which are common sense, however sometimes until someone actually points them out for you, you can’t see the wood for the trees!

So, here it goes…
Review your services – You might have the smartest looking menu, but are you actually offering your clients what they want? Are there services that you can add on for little effort that your clients will love you for? What packages can you put together? Often salons make the mistake of keeping these for special occasions – Christmas, Mother’s Day, Brides, etc., why not have a selection of packages all year round, this way you make the most of your time with one client and also build up a better relationship with him/her the longer they spend with you in the salon. For instance, add on a polish or coloured gel application to a manicure or pedicure and embellish one or two nails with nail art.

Review your costs – You should be looking to reduce these by a minimum of 10% for 2013. I’m not saying you should start again and fire everyone, but certainly get rid of any dead wood! No Seriously, are you paying more for your products that you need to? Check out the competition to see if you can’t bring in a better brand that encompasses everything you need, this may mean you spend less on deliveries, or you get better deals for the company. Either way, it’s saving you money.

Ask yourself, how efficient am I at making money? Is the heating on too long, does a window need fixing, is there a draught somewhere – this is all about efficiency in the workplace. Product efficiency means that the product is doing what you and your clients expect, i.e. does it deliver the benefits it claims to?… moisturising, hardwearing, relaxing, etc? These are all reasons why your clients come to you and they trust you to deliver!

Review your pricing – These should be increased by 10% for 2013 across the board – check our your competitors and don’t undersell yourself. If you’re too cheap – the perception will be that you are no good at what you do and the products you use are rubbish… think on.

Review your retailing – This is often a bug-bear for salons as most staff hate selling to customers. They feel they have just given a lovely treatment and don’t want to “Force” products on them. If you stock the right products, they will sell themselves. Make sure you have plenty of samples for clients to try; your supplier should give you these for free, don’t be afraid to ask… if you don’t ask, you won’t get!

Review your staff – Do your employees have the requisite skills, attitude and training and how can they give you more in 2013? This may sound harsh, as surely you wouldn’t have taken them on if they weren’t suitable, but has your business changed? Have you taken on a new brand? Is everyone up-to-date with the latest health and safety skills? Is there a gap in the services you offer and could a short course put more money in your pocket?

Review your expectations – Not only of your staff, but yourself – set realistic targets and work towards them.

Review your opening hours – Maximize the number of hours in a day. Do you need to be open during your current working hours, or would it be beneficial to open up later on some days and stay open later on others? Again, check the competition… offer something different to what they do. Remember, the early bird catchs the worm!

Review your facilities – Are they attractive to current and potiential customer? How would you rate the whole experience you offer? If you struggle with this, as I’m sure you all think your salons are perfect, why not ask a few candid questions of your client, if you want their absolute honest opinion, they can do this anonymously for you.

Review your marketing – How do you advertise, do you make the most of PR, are you up to date with social media? Can you communicate with your customers through a special site just for the salon? This is great for e blasts! Do you offer sample campaigns or why not go back to the old fashioned mailshots – straight to the horse’s mouth!

I hope this advice gives you food for thought and I’ll leave you with one last thought…

Do you know what the definition of madness is? It’s repeating the same actions over and over and expecting a different result. Make sure you don’t go mad in 2013 and I’ll see you later this year when I visit the UK.

A Cuppa with Cuccio

Thursday, November 4th, 2010

I have just made available Scratch Magazine’s “A Cuppa with Cuccio” archive. Check them out:

A Cuppa with Cuccio May 2010
A Cuppa with Cuccio March 2010
A Cuppa with Cuccio January 2010
A Cuppa with Cuccio December 2010
A Cuppa with Cuccio November 2010
A Cuppa with Cuccio October 2010
A Cuppa with Cuccio September 2010
A Cuppa with Cuccio August 2010
A Cuppa with Cuccio July 2010
A Cuppa with Cuccio June 2010
A Cuppa with Cuccio May 2010
A Cuppa with Cuccio April 2010
A Cuppa with Cuccio March 2010
A Cuppa with Cuccio February 2010
A Cuppa with Cuccio January 2010